Cancellation and Refund Policy
Last updated: September 28, 2026. This policy forms part of the Terms of Service.
1. What you buy
A paid Plus booking (formerly Guaranteed Slot) = one debate of up to 60 minutes of real room time from the scheduled start, in a confirmed slot from the Plus calendar. The price is stated in the pricing page in CZK excluding and including VAT. A Free booking (formerly Flex) costs nothing. A confirmed booking is firmly reserved in both cases; we will not cancel a confirmed Free booking in favour of a paid one.
You can also buy credit packs (prepaid time for moderated discussions and streams). Section 7 applies to them. Prices are the same on the web and in the iOS and Android apps.
2. Overview
| Situation | Plus (paid) | Free (CZK 0) |
|---|
| Organiser cancels 48 h or more before the start | Full refund (Google Play purchase: refunded through Google Play, see section 6; purchase in the iOS app: credit for another Plus debate, see section 5) | No penalty, slot released to the waiting list |
| Cancellation less than 48 h before the start | One free reschedule to another available Plus slot; without rescheduling no refund | No penalty |
| Rescheduling | Free once, subject to calendar availability | Cancel and book again |
| Organiser does not join (no-show) | No refund | Second consecutive no-show = 14 days without a new Free booking |
| Invited guests do not join | No refund; the debate may run with fewer participants | Same |
| Facebook / YouTube failure | Not a FairStream failure; debate and recording continue | Same |
| Participant's internet or device failure | Not a FairStream failure | Same |
| FairStream failure or confirmed capacity unavailable | Replacement slot or full refund, at the organiser's choice | Priority new community slot |
3. What counts as a FairStream failure
An outage or defect of our infrastructure (debate server, transport, streaming gateway, recording) that prevents a confirmed debate from starting, interrupts it for more than 10 minutes in total, or loses a recording that was enabled. We assess this from our operational logs and inform the organiser within 2 business days.
4. How to request
- Cancel or reschedule in the app on the booking, or by e-mail to support@fairstream.live with the booking number.
- Report a technical failure within 7 days of the debate date.
- Card payments made on the web are refunded to the same payment method via Stripe, usually within 5 business days of approval; your bank may take longer to post it.
- We issue a corrective tax document for the refunded amount.
5. Purchases in the iOS app (App Store)
- In the iPhone and iPad app, the Plus debate is paid through the App Store. The seller on the App Store is Petr Kolman (a natural person); the service itself is still provided by Happy Electronics s.r.o. Apple takes the payment, the price follows the App Store price tier (CZK 190 including VAT, the same as on the web) and Apple sends the receipt.
- Cancelling 48 hours or more before the start: instead of a refund you receive a credit for one Plus debate. The credit is applied automatically to your next Plus booking, in the app or on the web.
- Cancelling less than 48 hours before the start, rescheduling and no-show: as in the table above.
- FairStream failure or unavailable confirmed capacity: a replacement slot, or a credit for another Plus debate.
- Refunds of App Store purchases, including withdrawal from the contract, are handled by Apple under its own rules at reportaproblem.apple.com. If Apple refunds the payment, the booking is cancelled. If the purchase has already been turned into a credit, the credit is voided.
6. Purchases in the Android app (Google Play)
- In the Android app, the Plus debate is paid through Google Play. The seller is Happy Electronics s.r.o., Google takes the payment and the price is the same as on the web (CZK 190 including VAT).
- Cancelling 48 hours or more before the start: we refund the full price. The money is returned through Google Play to the payment method you used in Google Play.
- Cancelling less than 48 hours before the start, rescheduling and no-show: as in the table above.
- FairStream failure or unavailable confirmed capacity: a replacement slot, or a full refund through Google Play, at the organiser's choice.
- Other refund requests are handled under the Google Play rules and this policy. If Google Play refunds the payment, the booking is cancelled.
7. Credit packs
- A credit pack is prepaid time for moderated discussions and streams. Credits are charged per second of a running session, only after the 2 free hours every account gets each month have been used. Purchased credits are valid for 1 year from purchase.
- Purchases on the web: we refund unused purchased credits on request if you write to support@fairstream.live within 14 days of purchase. The money is returned via Stripe as described in section 4.
- Purchases in the iPhone and iPad app: refunds are handled by Apple under its own rules at reportaproblem.apple.com.
- Purchases in the Android app: refunds are handled through Google Play under its rules and this policy.
- If a store (App Store or Google Play) refunds a credit pack purchase, we remove the unused remainder of that pack's credits from your account.
- The 2 free hours per month are not paid for, so nothing is refunded for them.
8. Right of withdrawal
By booking a specific slot you request the service at a specified time. Consumers may withdraw within 14 days of payment; if the debate took place within that period, the right to a refund lapses. For credit packs, section 7 applies. The rules above are equal to or more favourable than the statutory minimum.
9. Contact
support@fairstream.live, Happy Electronics s.r.o., company ID 278 79 782.